FREQUENTLY ASKED QUESTIONS
Questions About Member Account Activation
Is there a cost to activating my PGA Value Guide member account?
NO! Activating your PGA Value Guide member account is absolutely FREE. Once you have activated your account, you can access all of the
FREE resources of the PGA Value Guide including the Liquidation Tool, Condition Grading Assistant,
point-of-sale signage and even a hard copy of the Liquidation Values. You may also elect to have your authorized trade-in
facility promoted on-line on the PGA Value Guide. Top-of-list, Premium Positioning is also
available to encourage more PGA Value Guide users to click and visit your authorized trade-in facility.
Can a private golf course benefit from membership in the PGA Value Guide?
Absolutely! Even private clubs who do not allow the public to traffic their facility will benefit from membership in the PGA Value Guide.
Like any other consumer, members of private golf clubs have choices on where they shop for golf equipment. Becoming a member in the PGA Trade-In
Network is a great way to further the private club's cause of attracting membership to shop in, and be loyal to, the club's pro shop, rather than
an alternative retail shop. Most importantly, private facilities that accept trade-ins empower their membership to buy more new golf clubs, more
often and more affordably from year to year.
I sell used golf clubs in my shop, so why should I join the PGA Value Guide?
Membership in the PGA Value Guide, and particularly having your facility promoted on the PGA Value Guide, will allow you to grow your business
by increasing customer traffic to your shop, and therefore driving increased trade-ins and sales in your shop. In addition to re-selling the used golf clubs
in your shop, you have the option (and safety net) of liquidating them to the PGA Value Guide at fair market values based on the PGA Value Guide.
You can liquidate all types of new and used golf club inventory at fair market values, including trade-ins, rentals, demos, overstocks and even personal use
clubs. The on-line Liquidation Tool is quick and easy to use, and even provides you with a pre-paid FedEx Ground shipping label and detailed packing slip to
ship the golf clubs.
I do not accept trade-ins in my shop, so why should I join the PGA Value Guide?
You should join because the PGA Value Guide empowers you to now begin accepting trade-ins risk-free, with minimal additional time and resources required.
Accepting trade-ins is now risk-free for you because the PGA Value Guide guarantees you the fair market, MID trade-in value from the PGA Value Guide via
the liquidation outlet. Therefore, you can accept trade-ins at the same fair market value that you liquidate them, deliver enhanced customer service, and sell more
new equipment, in the process.
Questions About On-Line Facility Promotion
What is Premium Positioning on the PGA Value Guide?
Premium Positioning guarantees you placement above all non-Premium Positioning facilities for any zip code search within 50 miles of your facility. Premium
Positioning affords you higher visibility, more exposure and more potential traffic driven to your shop.
I already advertise my trade-in program, so why should I be a PGA Value Guide member, and promote my facility on the PGA Value Guide?
Promotion of your facility on the PGA Value Guide is an exceptional national media value to compliment your existing trade-in program advertising. Your facility gets
exposed to the millions of trade-in and purchased-minded consumers who visit the PGA Value Guide. Nearly 80% of PGA Value Guide visitors are researching a planned
purchase, and over 15% of them do a zip code search for local PGA Value Guide facilities, so you want to have your authorized trade-in facility on the list to drive
incremental traffic and sales to your facility.
Questions About Accepting Golf Club Trade-Ins
Who determines a fair trade-in value for my customer?
You do! You can reference the PGA Value Guide for the Low, Mid and High trade-in value range for the specific golf club model(s).
If web access is not available or convenient, simply print out a hard copy of the Liquidation values from your PGA Value Guide
account. The Liquidation values are the MID trade-in values from the PGA Value Guide. Inspect the golf club(s) to ensure they meet
the minimum condition criteria as detailed on the Condition Grading Assistant. If the golf club(s) qualifies, make a fair offer to the
customer. Many facilities are simply offering the MID-trade-in value, as this is what you are guaranteed via liquidation. Other facilities,
however, determine the fair trade-in value on a case by case basis.
How will accepting trade-ins help my business?
PGA Professionals who accept used golf club trade-ins can grow their new, in-line golf club sales, as well as deliver higher levels of customer
service. Accepting trade-ins is a powerful service to provide customers, as it relieves the customer of the unwanted used golf club(s) at a fair
market value, allows the customer to buy the new golf club(s) at a lower price, and long-term enables the customer to buy more new golf clubs, more
often. Accepting trade-ins is a competitive advantage to a retailer, which contributes to building long-term customer loyalty. The PGA Trade-In
Network and PGA Value Guide are the industry-standard resources and infrastructure that make accepting used golf club trade-ins both easy and
profitable for PGA Professionals.
How will the PGA Value Guide make accepting trade-ins easier?
The PGA Value Guide and PGA Value Guide are the industry-standard resources and infrastructure that make accepting used golf club trade-ins
both easy and profitable. The PGA Value Guide is the National Standard for Golf Club Values that effectively sets expectations on both the consumer
and retailer sides for the fair market value of used golf clubs, thus encouraging fair and smooth trade-in transactions between consumer and retailer.
The PGA Value Guide offers FREE resources for promoting and operating a trade-in program, and most importantly provides a quick, easy and risk-free
outlet for liquidating the used golf club trade-ins at values based on the PGA Value Guide.
Questions About Liquidating Golf Clubs
How is the Golf Club Liquidation tool risk-free for trade-ins?
The Golf Club Liquidation tool is a risk-free outlet for used trade-in golf clubs because the liquidation values provided through the on-line
tool are driven by the trade-in values in the PGA Value Guide. Therefore, a PGA Professional can commit a trade-in value to a consumer based
on the PGA Value Guide, and be guaranteed to liquidate the golf club(s) for the same value through the PGA Value Guide Liquidation tool.
Provided the used trade-in golf clubs are taken in trade and liquidated through the Liquidation tool within a reasonable time frame (note: the
values in the PGA Value Guide and Liquidation Tool are updated once a week), the trade-in is risk-free. In addition, there is no cost to the
PGA Professional for using the Liquidation tool. Shipping costs, however, are covered by the facility.
How much does it cost to use the Liquidation Tool?
The PGA Value Guide Liquidation tool is absolutely free of charge. You need only activate your member account to access and use the Liquidation Tool,
and other FREE resources of the PGA Value Guide. A pre-paid FedEx Ground shipping label is created for you in the liquidation process.
Questions About Liquidation Values
What are the "Used" and "Unhit" Liquidation Values?
The "used" liquidation value is the MID trade-in value from the PGA Value Guide, while the "unhit" value is an even
higher value to reflect the higher fair market value of clubs that have never been hit. The PGA Value Guide, and therefore
also the liquidation values, are updated once a week, and specifically every Sunday morning at 2:00AM EST.
Why does the PGA Value Guide Offer Both "Used" and "Unhit" Liquidation Values?
The PGA Value Guide enables PGA Professionals to recover a fair market value for all unwanted equipment, whether used or
unhit. By offering both Used and Unhit Liquidation Values, PGA Professionals with unwanted used trade-ins, demos, rentals and
personal use equipment, or unwanted, unhit overstocks and close-outs, can recover the fair market value from the golf clubs through
liquidation. All Liquidation Values are based on the PGA Value Guide - the National Standard for Club Values.
What qualifies as an "Unhit" golf club?
An "Unhit" golf club has NEVER BEEN HIT, and furthermore shows no signs of shopwear or damage from inventory storage or retail
display. Most "Unhit" golf clubs will have a protective wrapper around the head, shaft and/or grip, however the wrapper is not
required for the golf club to qualify for the higher "unhit" liquidation value.
Questions About Payment
How quickly will I get paid for liquidating golf clubs to the PGA Value Guide?
The PGA Value Guide is committed to processing your used golf clubs and your payment as quickly as possible, and will do so within the following payment window:
- Please allow up to 12 business days* for your golf club trade-ins to be received at our warehouse and then inspected.
- After inspection of your clubs, you will be emailed if there are any condition-related issues that impact the $ value of your trade-ins.
- If there are no issues, you will not receive an email.
- After inspection, please allow an additional 10 business days for your payment to be issued.
-
Check:
- Please allow up to an additional 5 business days for your check to be received.
- Checks are mailed via USPS first class mail.
* (Business days are Monday through Friday.)
Questions About Shipping
Do I pay the shipping cost?
No! A pre-paid FedEx Ground shipping label created for each liquidation is charged to the PGA Value Guide's FedEx account, and if
the value of the liquidation is under $99.00, the PGA Value Guide deducts the $7.99 shipping cost from the total value of the liquidation.
Can I ship my clubs in multiple boxes?
Yes, it is important that the clubs arrive at our location in the same condition that they leave your shop. The PGA Member website allows
you to select as many FedEx labels as you need.
Why is it important that I ship my clubs quickly after creating a liquidation batch?
For one - so that you can get money in your pocket faster! Also, keep in mind that club values are generally declining, so if after having
created a liquidation batch, you wait several weeks to actually ship the club to us, there's a good chance that the club's value is now actually
lower than what your liquidation detail states. The PGA Value Guide reserves the right to update values on liquidations received two or
more weeks after the liquidation was created.